Welcome to SecondRx's website. We hope our expert answers and services help you become healthier. This document provides important information about our cancelation and refund policy.

ONLINE PAYMENT ON WEBSITE AND APP

• The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website or App.
• If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. SecondRx shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

CANCELLATION AND REFUND POLICY

The Company believes in the quality of its Services and incurs substantial costs to make the Services available to you. Therefore, the Company does not offer part or full refund against its Services under any circumstance.

If you are not satisfied with the medical consultation provided to you, you may write about your grievance along with detailed reasons for your non-satisfaction to admin@secondrx.in. We assure you that your grievance will be processed objectively and, where appropriate, a revised medical second opinion will be issued to you.

You have been informed in the Privacy Policy that you have the option to withdraw consent for use of your personal information, medical records, and health information at any time. However, if you withdraw your consent after the advance payment is made, the advance will not be returned.

(OR)

The Company believes in the quality of its Services and incurs substantial costs to make the Services available to you. If you are not satisfied with the medical consultation provided to you, you may write about your grievance along with detailed reasons for your non-satisfaction to admin@secondrx.in. We assure you that your grievance will be processed objectively and, where appropriate, a revised medical second opinion will be issued to you.

The cancellation and refund policy are only applicable to all online payments made through mobile app and website for booking appointments.

In case cancellation is initiated by end user:

• Before Schedule Appointment Time- 100% of Consultation Fees will be refunded. However, please note that convenience fees will not be refunded.
• After Scheduled Appointment Time- neither Consultation Fees nor Convenience Fees will be refunded.

In case Cancellation is initiated by relevant medical expert owing to unavailability of time:

• 100% of consultation Fees and Convenience fees will be refunded to end user.

At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 7 working days.